Changes for billing and contact info

[csfwebm@ster]

I am unable to transfer an account I purchased for the Events Calendar pro. I purchased it last December for a client, who I no longer handle. I would like to delete my credit card info and change the webmaster info, but when I try, it won’t let me. Please advise on how I transfer and delete my credit card info. I tried to add my previous clients PayPal info, but can’t change anything else. Thanks.

[Brendan]

Hi there,

Thanks for emailing support.

In order to remove your card info, you will need to first put your subscription on hold (it’s a toggle on/off button on your license keys page My Account » Licenses https://theeventscalendar.com/license-keys/ ) and then you should be able to remove the payment method by going to https://theeventscalendar.com/my-account/payment-methods/ and removing your payment method. Once complete, you can go into account details and update the email details to your client’s email, however, there is no way to update the username. They will then receive an email when its time to renew. They can then go into the account and update the payment info with their new information.

Let me know if you have any other question.

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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