change the content of order confirmation

[Blandine]

Hello,
I would like to know where I can customize the content of the emails sent to the customers after they have paid.
I did a test and when my order was complete, I received the confirmation email. What I would like to change on there is the sentence “You’ll receive your tickets in another email.”.

I looked in woocommerce and I can’t find anywhere to edit it. It seems to be an event calendar plus feature but I just can’t find where to change it.

Also, do you offer to send another email confirmation or a text the day prior to the training?

[Geoff]

Hey Blandine, welcome back!

Good question. The only way to change the text in that email is to add this snippet to your theme’s functions.php file:

https://gist.github.com/geoffgraham/50b93c7db1791b213dedfa9ac7a01322

Change the “Your custom text” to whatever you would like and that will be reflected in the email.

Also, do you offer to send another email confirmation or a text the day prior to the training?

I’m afraid not. I know there are other plugins designed to handle follow-up communications, but I am not specifically aware of any that integrate directly with The Events Calendar.

Let me know if the edited text in the email works!

Geoff

[Blandine]

Yes it works, amazing, than you.
If I wanted to be able to amend the same section for other emails sent such as customer invoice, could you let me know how to do it? I’m guessing same snipet only changing this section:
add_filter(‘wootickets_email_message’, ‘woo_tickets_filter_completed_order’, 10 );
function woo_tickets_filter_completed_order($text)

If so, what should I replace it with for each email options please?

Also, not sure if you’d want me to open a new thread for this but the QR code is not showing in the tickets email. It only says QR code image, check in for this event and scan in this QR code at the vent to checkin.
To be honest, and this is suggestion only, it’d be nice to have an option in settings to select whether we want to use the QR code option of not.

[Geoff]

Awesome, so glad to hear that snippet helped!

I honestly have not tried to modify bits of text in the other emails, but I know that WooCommerce offers a templating system that allows you to override any of their email templates with customized versions of you own:

https://docs.woocommerce.com/document/template-structure/

Also, not sure if you’d want me to open a new thread for this but the QR code is not showing in the tickets email. It only says QR code image, check in for this event and scan in this QR code at the vent to checkin.

Yes, it would be awesome if you could open a new thread for this question — not to push you out of this one, but because I think we’ll need some more information to troubleshoot it with you. For starts, please try testing for conflicts to confirm it’s not an issue with the theme or another installed plugin, then share that information in the new thread. A screenshot of the email would also be awesome and help get the conversation started.

To be honest, and this is suggestion only, it’d be nice to have an option in settings to select whether we want to use the QR code option of not.

Absolutely! We actually have a small extension you can download and install that will hide that for you. 🙂

Did you have anything else related to the snippet I provided for changing the text in the WooCommerce order confirmation email? Please let me know amd I’d be happy to help as best I can.

Cheers!
Geoff

[Blandine]

Thanks.
I am happy to go without a QR code and am happy with that snippet so won’t open another topic.
Will look into the woo commerce template thing, thanks.

[Geoff]

Right on! Thanks so much for following up and please do let us know if any other questions pop up — we’d be happy to help. 🙂

Cheers,
Geoff

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