Hi S.C.,
Thanks for reaching out to us! I’d be happy to help you 🙂
Did you buy one of our premium plugins, such as Events Calendar PRO? If so, could you log in with the email address you’ve used to get the plugin? That would allow you to get premium support, while we would have access to your System Information.
In case you are only using our code plugin, please visite the forum on the .org website for technical assistance:Â https://wordpress.org/support/plugin/the-events-calendar
Cheers,
Jeremy