Cart Purchase Problem

[Gregory]

First, I do not like how to contact you. I don’t want to wade through self-help, when that’s not what will solve the problem.

Second, why is there an asterisk here for “Name” but nothing telling me what the asterisk means? I must provide a name? Just a first name? What?

Third, and most important for your sales, I went through all the cart’s steps only to find It will not let me input my state. At first, I thought it would know based on my zip code. But, no, it is greyer out and will not allow me to input. Then I get the error, you must input your state.

I’d like someone to contact me. I was referred to your calendar by our developer and am not too happy or confident at the moment.

[Geoff B.]

Good evening Greg and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

First, I do not like how to contact you. I don’t want to wade through self-help, when that’s not what will solve the problem.

We are sorry you feel that way and most importantly that your experience has not been smooth so far. Please note this was not our intent.

Our premium support is offered solely via forums, not email or phone at this point unfortunately.

The idea being to be able to keep the costs of our premium plugins as low as possible while also providing an awesome knowledge base available to our customers.

The good news is that we have an extensive track record of successfully helping people using forums. Hopefully you will have a similar experience.

Second, why is there an asterisk here for “Name” but nothing telling me what the asterisk means? I must provide a name? Just a first name? What?

I am not sure to what field or screen you are referring to. The purchase process for our premium plugins ? The submission form for our forum ?

Would you mind expanding on this or perhaps sharing a screenshot ?

That being said, an asterisk usually stands for a required field in a web form. It is a web standard.

Third, and most important for your sales, I went through all the cart’s steps only to find It will not let me input my state. At first, I thought it would know based on my zip code. But, no, it is greyer out and will not allow me to input. Then I get the error, you must input your state.

That is very odd indeed!

Would it be possible to have a screenshot of that or perhaps send the complete address over to [email protected] (note that no response can be sent from that email address) ?

As you can guess this is the exact opposite of what we want: make the purchase process simple for our awesome customers.

Whatever the issue is, we will work around it as quickly as possible for you.

I’d like someone to contact me. I was referred to your calendar by our developer and am not too happy or confident at the moment.

I totally understand where you are coming from. In fact, I would feel the exact same way in your position.

I would like to try to make this much better for you.

Thank you for hanging in there as we go through that process together.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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