cart page blank when ordering tickets

[James Rosnack]

My page is here:

http://spicewoodvineyards.com/event/7th-annual-chili-cook-off/

If you scroll to the bottom and order tickets, it takes you to a blank screen cart page and has been working no problems until recently. All other woocommerce cart products work with no issues. Another interesting bit is that while troubleshooting, I found that if something else is already in your cart, it works, but if your cart is empty, the user goes to a blank white page.Woocommerce and Events/tickets are all up to date. I have disabled all non essential plugins, even testing with essential plugins disabled. tickets add to cart does same thing regardless.

[Geoff]

Hi there, James! Thanks for getting in touch and sorry about the issue. I can help you figure out what’s happening here.

By chance, are you using WooTickets 3.9? We released a new version (3.9.1) just yesterday that addresses an issue that sounds very similar to the one you’re describing.

Give the update a try, or let me know if you are already running 3.9.1.

Cheers!
Geoff

[James Rosnack]

Im running 3.9. Last I checked I didnt see a newer version. Im assuming since it doesnt show an update is available, and that I have to download and install it yes?

[James Rosnack]

OK thanks for the update,. 5 minutes before 5pm on Friday… would have been a lonnnnnnng weekend. thanks!

[Geoff]

Hey there, James! Thanks for following up and marking the thread as resolved–I’m glad the update helped. 🙂

I’ll go ahead and close this thread but please feel free to start a new one if any other questions come up and we’d be happy to help.

Cheers,
Geoff

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