Capacity and attendees are not correct

[one step further]

Hi,

I am having an issue with the attendees, getting registered as submitted, when they enter a number “1” for instance. If they leave the page, without submitting, it will resolve in a registeret booking. Right now I am having 22 in capacity, but only 14 available, however, only 4 persons has signed up? It does also show an incorrect number on the frontend…
How can I fix this?

[Jaime Marchwinski]

Hi Jonas,

Thanks so much for reaching out!

Can you point me to a URL where you are seeing this issue on your site?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:
1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating
When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.
The next step would be to go through our testing for conflicts procedure and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
But, before you do that, there are 2 things I would advise:
1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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