Can't update tickets plus

[Math]

Hi

I’m having issues updating ETP to anything above 4.73 and also events calendar. I’ve tried everything including deleting the pligings and installing them via FTP. This means I can’t the new scanner app.

[Cliff]

Hi, Math. Sorry you’re experiencing this. This isn’t currently a confirmed issue.

If you’re really unable to upload the plugin to your server via FTP, please contact your web host regarding permissions.

Please let me know how this goes for you.

[Math]

Hi Cliff

Let me rephrase,i’m able to install via FTP however the site crashes. When I update via admin panel it crashes too.

[Cliff]

Yikes. Something obviously is wrong, but this likely isn’t a bug from our plugins, since others aren’t reporting the same.

Whenever troubleshooting, it’s best to enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

If there’s nothing obvious (such as a console error or WP_DEBUG message) pointing you to what might be the problem, please follow our Testing for Conflicts Guide (basically switch to Twenty Seventeen theme and deactivate all plugins and custom code other than Modern Tribe plugins) and see if that helps narrow down the cause of this.

Note that https://wordpress.org/plugins/plugin-detective/ may prove helpful as well. (third-party, not guaranteed or supported by us)

Of course, we always recommend restorable database and file backups as well as performing modifications first on a staging site before modifying anything on your live/production site.

Please let me know how this goes for you.

[kizmacelroy]

Same issue. Updated just now to latest version, whole website crashed. Removed update website works again.

Using Woo Commerce as eCommerce platform.

I think this IS a bug!

[kizmacelroy]

Ok. Cancel that.
Hopefully my error helps someone else though.

I updated Events Tickets Plus BEFORE updating the basic Events Tickets.

Went back, updated the standard one, then reactivated the Tickets Plus.

All is good!!!

[Math]

Hi
Thanks for the info. I was able to update the standard tickets first but when I updated tickets plus it crushed the site.

[Barry]

Glad you’re sorted, @kizmacelroy – I seem unable to replicate quite the same thing if I reset and start the update process again (mimicking the same order of updates you noted) but have asked some team-mates to also test this scenario out. We’ll see what we come up with.

@Math: are you still hitting problems? If so, were you able to follow Cliff’s recommended steps and, with WP_DEBUG in place, are you able to share any more specific errors that might be visible? If you can, this may help us to zero in on the source of the problem.

Thanks – and our apologies for the disruption.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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