Help Desk

Can't update our plugin key! Help!

  • Topics: 2
    | Permalink

    Hello,

    Our plugin for the calendar has stopped working as of last week on our website, http://www.HealthyLee.com, our programmer said our key was outdated but when we went to purchase a new key on our current account, it never recognized our password -even after we reset it.

    I set up a new one, hoping that our programmers would be able to enter the key- However, when we try to access the settings of our plugin to add our new key, it says this:

    Fatal error: Call to undefined method TribeEvents::ecpActive() in /home/content/82/9876782/html/wp-content/plugins/the-events-calendar-community-events/admin-views/community-options-template.php on line 43

    How can I edit my key to update my plugin? Currently no one is able to post events on my calendar. Thanks!

    Posts: 1180 Topics: 1
    | Permalink

    Hello adelie,

    What versions are your running of all your current plugins? In the WP-Admin, at the bottom of the Events > Settings > Help tab, there will be a ‘systems settings’ box. Can you copy that and paste it into a private reply?

    You might want to manually remove your Events Calendar plugins and add fresh new current versions.

    Does this make sense? Let me know if this doesn’t work for you.

    Cheers!

    – Casey Driscoll

    Posts: 1180 Topics: 1
    | Permalink

    Hello adelie,

    We typically close threads if there is no activity after two weeks. Feel free to create a new thread and reference this one to save you time.

    Cheers!

    – Casey Driscoll