Can't select no ticket emails in settings.

[Ian Slater]

When I try selecting no options for sending tickets in an email, the options are automatically selected again.

How do I choose no to select no email triggers for tickets or ‘When should tickets be emailed to customers?’

[Geoff B.]

Good evening Ian and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issue you are experiencing with ticket emailing options.
I would love to help you with this topic.

Try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

If it does, you could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/jesseeproductions/9ff8863230e5a05b9303#file-tribe-tickets-plus-prevent-emails-php

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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