Can't purchase

[Adam]

I’ve tried purchasing (renewing) my license twice. I’m going through the whole process and I never get notification, nor am I able to download (still says expired license).

[Brian]

Hi Adam,

I see two orders under a gmail email account with your name in the email.

Is that correct?

One went through on our system and one did not.

I extended your Pro license for another year from today, so it is active again.

It might have sent the receipt to your sideways8 email as that is what the account is under.

Do you see it there?

Let me know.

Thanks

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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