I’m really sorry to hear about this—this is actually a known and serious bug that is affecting numerous users. 🙁 We’ve got a dedicated development team trying to figure out the problem—stay tuned for more updates!
I’m sorry to bear this news, and for the fact that there isn’t much to be done at this time. Please let me know if you have any other questions, comments, or concerns that I can try to help with in the meantime.