Can't move my license key

[Joe Comer]

We recently moved our site from development to live but now I can’t use the license key on the live site. I tried following the instructions here: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/ however after I disconected the site I don’t get an option to put in the new site URL. How do I fix this?

[Brendan]

Hi Joe,

Sorry you have having issues. So when you go to My Account > License Keys and click “Disconnect Now”, what happens exactly? Are you able to provide a screenshot of this page?

Thanks,

Brendan

[Joe Comer]

Strangely enough, when I logged in this morning to get a screen shot it looks like our site had automatically connected. I don’t know how that happened, but all is well! Thanks!

[Brendan]

Hi Joe,

Glad it was resolved. Let us know if we can do anything else.

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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