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On our current cal view we see the current month (March). We can click April to see next months calendar. On the April cal if we click May the cal just shows a spinning icon (loading) and never displays May.
I have attached a link to screen capture video showing the issue:
We can load calendars from past months but these calendars won’t load (May-October 2016). We can load November and December.
Thanks for this! I tried installing a few of those plugins to see if any of them made permanent changes like renaming folders or messing with the htaccess – no luck.
At this point you really need to contact your webhost. The root error you are seeing can be reproduced by simply visiting this URL: http://www.winrivercasino.com/wp-admin/admin-ajax.php You see how you get a 403 error there? In a normal WordPress install, even one devoid of any plugins including The Events Calendar, you should see a blank white page with a “0” not a 403 error. This is how WordPress is designed to work, when you’re seeing an error instead WP itself or your server is either broken or misconfigured.
If I were in your shoes I would contact the webhost and say this:
When I go to http://www.winrivercasino.com/wp-admin/admin-ajax.php I see 403 forbidden instead of the page I’m expecting.
The webhost guys can have a look at the server logs and find out why the 403 is showing. Perhaps they can even fix it, but at the very least they can give you more information on why this error is occurring. From there let me know what they say, and I’ll do my best to help you get WordPress working again.
That sound like a plan?
- Brook
You are not getting the white page with a zero because we only allow specific IP’s to access the admin page.
When I load that link I get a white page with a black zero.
So I don’t think this is the issue.
Plus, the April calendar displays. If AJAX wasn’t working wouldn’t the April cal break?
Howdy again,
The initial page load, which would currently be April, is not done via ajax. Any subsequent page is done via ajax.
You are not getting the white page with a zero because we only allow specific IP’s to access the admin page.
Ahh good to know. This is exactly what I mean in my very first reply when I asked if you attempted to “to lock down your WP Admin area”. Could you try disabling whatever lockouts you have in place? This is almost certainly the problem. Anything you have done to try and make WordPress more secure than stock can cause issues like this. The WP Admin area should not be locked out, because critical public WP functions like the WP Ajax API reside in the admin area. Locking this area down too much can easily break the WP APIs. When they are broken any plugin that relies on them breaks too.
Does adjusting your configs as outlined above work?
- Brook
I removed the IP restrictions and you should now be able to see the white page with a 0 when you try the ajax link you sent.
But… we still can’t get the May calendar.
Also, if I use the “Events In” Next to the Month View (in the upper right) I can load the November and December calendars. So if it requires AJAX and AJAX is broken or inaccessible why would we be able to load Nov/Dec?
Howdy again,
Thank you for giving that a whirl! It is working now terrific in my tests. No 403 forbidden errors, and paging back and forth is loading most every month perfectly. Before it was literally no month at all that was working except the current one. Any visitor to your site who was not from your IP would be facing the same issue I was.
Now we are finally seeing the same problem, only some months don’t work. When I try to visit May I get a 500 (Internal Server Error). December and November work great for me, whether I use the Events In or I simply click Previous Month 5 times.
Also, if I use the “Events In” Next to the Month View (in the upper right) I can load the November and December calendars. So if it requires AJAX and AJAX is broken or inaccessible why would we be able to load Nov/Dec?
You just fixed Ajax by disabling the lockout, it makes sense that those two would load unless I’m missing something.
About the 500 server error on May, what do your sever logs show regarding the error message? Usually when you see that message the details for why its being shown are in the logs. Is there any helpful details in there? You can reproduce this separate issue without needing the ajax selector, this can be replicated by visiting May’s page here: http://www.winrivercasino.com/events-calendar/2016-05/
Thanks again for walking through this with me. We are halfway there now.
- Brook
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