Can't get the RSVP email to register changes

[Andrew]

Hi I have event tickets and event ticket plus on my site also woocommerce. I am running Avada as a theme with a child theme of my own activated. I am trying to edit the email that people receive when they register for a free RSVP only event.
I did some reading and apparently it’s here /wp-content/plugins/event-tickets/src/views/tickets/email.php
It looks like the right thing so I edited it with a line of text but I can’t get the changes to show up.
I have tried putting it in my child theme /tribe-events/tickets/email.php no luck
So I overwrote the email.php in /wp-content/plugins/event-tickets/src/views/tickets/email.php no luck
Tried to add it to Avada /tribe-events/tickets/email.php which didn’t exist … no luck
Any help please am I editing the wrong file here? Or putting it in the wrong place?
Thanks
Helen

[Jaime Marchwinski]

Hi Helen,

Thanks so much for reaching out!

Yes, the email template is located at wp-content/plugins/event-tickets/src/views/tickets/email.php.  You do not want to overwrite the original plugin code, but rather, you should make a copy of that template in order to edit it safely.

You will want to make a copy of that template and place it in wp-content/themes/your-theme/tribe-events/tickets/email.php.

Here is our Themer’s Guide for more information: https://theeventscalendar.com/knowledgebase/themers-guide/

Depending on what it is that you are trying to edit, you may want to also look at the tickets/orders-rsvp.php template and the tickets/rsvp.php template.

I hope this helps to point you in the right direction, let me know how it goes!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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