Can't Get License Key to Work

[Chrissy Rey]

I recently moved my events from one site to another. After deactivating all of the plugins on the old site (pongos.com), and disconnecting the licenses from the old site via the License Keys page (https://theeventscalendar.com/my-account/license-keys/) I activated them on the new site (learn.pongos.com) and attempted to enter the license keys there, but I keep getting a “Sorry, this key is not valid.” According to the License Key page, the licenses don’t expire until Jul 17th, 2015.

[Barry]

I’m sorry you’re experiencing difficulties.

Though I’m sure you’ve already checked and double-checked, is there any possibility that there was a copy and paste mishap here?

[Chrissy Rey]

Ugh, thank you. I double, and even triple checked, but after staring at the computer for 12+ hours looks like I was swapping the license keys 🙁 I appreciate the quick response!

[Barry]

No problem at all, I can definitely relate to that sort of experience 🙂

I’m glad in any case it’s all working and will go ahead and close this thread, but if we can assist with anything else please don’t hesitate to create new threads and one of the team will be only too happy to help.

Also, if you have a moment to spare, we’d love to hear your thoughts on The Events Calendar over on our plugin review page – thanks again!

[Author]

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