can't enter license or aggregator

[Kevin]

HI – I’ve got an agency license for event cal PRO and also purchased a facebook importer – I installed both new downloads today on the client site and here’s what’s happening – the “license” field for the PRO version isn’t showing under settings>license nor can I find a license key for the aggregator – so it isn’t activating the facebook importer which is also installed. see attached screenshot – the facebook license field is showing and populates correctly (not included in the screenshot) but there is no field for the PRO license. The facebook tab is not showing – I have populated the API.

[Geoff]

Hi Kevin,

So sorry for the trouble here with licenses!

Will you please make sure that all of the Modern Tribe plugins installed on your site are updated to the latest versions?

• The Events Calendar 4.3.3
• Events Calendar PRO 4.3.3
• Event Tickets 4.3.3
• Event Tickets Plus 4.3.3

Missing license key fields usually indicates that there are different versions of the plugins installed and updating will bring them back. 🙂

Please update and let me know if that helps do the trick.

Thanks!
Geoff

[Kevin]

Ok – so that seems to have worked – but in the course of fixing this I got this notice: “It looks like you are using our legacy plugin, Facebook Events, along with our new Event Aggregator service. Event Aggregator includes all the features of the legacy plugin plus enhanced functionality. For best results, please deactivate Facebook Events.
Manage Active Plugins”

I JUST BOUGHT this plugin from you TODAY? I’m confused about why you would sell it a plugin that has been deprecated? Can I get a refund on this? Order #1198458 – I spent $129 on this….

Honestly, you guys have a good system but this overlapping, multiple plugin (i.e. install the base and the pro version, etc) is ridiculous. We deploy a LOT of calendars and I’m liking migrating my clients to this over time.ly which we have used for a long time but I’m not feeling the love – the pricing is agressive and your documentation on your website for what I need where is confusing – and I’m pretty good at this stuff. Please advise.

[Kevin]

Ok – now when I go to settings>api>connect facebook – it takes me to the connect window (see attached) and then dumps me back onto the event page on my site – I don’t get a chance to select the page or make any other settings to facebook that would be indicated.

[Geoff]

Hi Kevin,

I’m happy to hear that the license key fields worked after updating!

I JUST BOUGHT this plugin from you TODAY? I’m confused about why you would sell it a plugin that has been deprecated? Can I get a refund on this? Order #1198458 – I spent $129 on this….

I’m not only happy to process the refund, but I went ahead and did so. The funds should be back in your account for the Facebook Events purchase in Order #198458 in the next 5-10 business days.

To be clear, you received the Event Aggregator license for free because you purchased Facebook Events. We are providing it for you to preview as we sunset the plugins it will be replacing, but we are still currently supporting those plugins.

Either way, I am happy to keep the free Event Aggregator license in your account, so your purchase was certainly not an unproductive one. 🙂

Honestly, you guys have a good system but this overlapping, multiple plugin (i.e. install the base and the pro version, etc) is ridiculous.

Aside from Event Aggregator releasing recently and in the process of it triggering the sunset process for two of our other plugins (Facebook Events and iCal Importer), are there any other overlaps you are referring to? I’m asking because I am unaware of any — as far as I know, all of our plugins offer unique feature and functionality and nothing overlaps, though all the plugins complement one another.

And that’s the reason for the multiple plugin structure. We prefer to allow folks to pick and choose their feature set and breaking the features up into separate plugins is the best (and most common) way to do that. This is the way most WordPress plugins operate. For example, WooCommerce (owned and maintained by Automattic) is a free base plugin with both free and premium extensions along the same lines as The Events Calendar and it’s premium extensions.

I offer this not to trigger more frustration or debate, but to provide you with the context and reasoning for why we offer what we offer. We truly do have a lot of love for you and all our customers and I hope this helps explain our model.

Ok – now when I go to settings>api>connect facebook – it takes me to the connect window (see attached) and then dumps me back onto the event page on my site – I don’t get a chance to select the page or make any other settings to facebook that would be indicated.

I’m happy to help with this, but would you be willing to open a new thread? This is off topic for for the thread and I’m afraid of getting our wires crossed if we start discussing it in addition to what we’re already in the process of discussing.

In the meantime, please check the status of your Facebook API connection, which you can do by navigating to Events > Help. If the indicator shows the connection is valid, then you should be good to go. If it’s not, then please note that in the new thread and we’ll take it from there!

Thanks so much, Kevin!

Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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