Can't edit tickets in Event

[restoreoregon]

In the past I have always been able to edit tickets within events. This is very convenient when we decide to extend the deadline or add inventory. However, since the release of Event Tickets Plus, I have been unable to do this despite the Edit link still being available under the ticket name within the event.

http://restoreoregon.org

We have Events Calendar, Events Calendar Pro, Event Tickets and Event Tickets Plus active.

Any help you can give me would be greatly appreciated!

[George]

Hey @Restoreoregon,

I’m sorry to hear this! Just to be clear, are you referring to the “edit” link as shown in the following screenshot?

☝️ If so, then this link shows up and works fine for me on my own testing site. I am using version 4.2 of all of our software, too.

1. Can you confirm if this is the link you are referring to? If not, share a screenshot of which one you are referring to. (You can do so by uploading the screenshots to this thread. If you have issues with that, you can upload to Imgur.com, Flickr.com, CloudUp.com, or any similar image-hosting site; then just share the links to those images here and I’ll take a look.)

2. Can you clarify exactly how this issue manifests? For example: does the link show up, but upon being clicked, nothing happens? Or does the link not even show up?

Thank you!
George

[restoreoregon]

Hi George,

Yes, that is the link and when I click it the ticket grays out as though something is happening and then nothing happens.

Denise

[George]

Thank you Denise!

This sounds like a JavaScript conflict. If you activate a default theme like Twenty Twelve or Twenty Sixteen on your site, and then try the edit link again, does any of the behavior change?

If not, then what if you leave that theme active, and then also deactivate every plugin on your site except for just these ones:
• The Events Calendar
• WooCommerce
• Event Tickets
• Event Tickets Plus
☝️But other than these four plugins, deactivate every other one and then see how the edit link behaves.

Let us know what you find!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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