Can't edit ticket.

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  • March 28, 2016 at 1:38 pm #1094960
    Joe
    Participant

    I am not able to edit a ticket for a new or existing event in the WordPress admin.

    This appears to be similar to:

    Problem with Tickets

    Problem with Tickets

    Some screenshots from the Chrome inspector:
    Console Tab: https://s3.amazonaws.com/dl.nvthost.com/posts/etp-edit-issue/console.png
    Request Headers: https://s3.amazonaws.com/dl.nvthost.com/posts/etp-edit-issue/network-3.png
    Showing 500 Error: https://s3.amazonaws.com/dl.nvthost.com/posts/etp-edit-issue/network-1.png
    Response Body: https://s3.amazonaws.com/dl.nvthost.com/posts/etp-edit-issue/network-2.png

    Let me know if there is any other info that would help. This happened after the latest upgrade of TEC and ETP.

    March 28, 2016 at 2:34 pm #1094983
    Sean
    Participant

    I’m having the same problem AND same errors when clicking “Edit” in TEC Tickets.

    It seems Ajax isn’t loading properly. The screen “fades” for a bit, then nothing. Editing the ticket becomes impossible since you can’t edit description, or start/end sale dates using “Edit in WooCommerce.” Only price and stock can be edited in WooCommerce. We now need to delete a ticket, then create a new one to make changes. Not good.

    Here’s the javascript error I get when testing:
    “Failed to load resource: /wp-admin/admin-ajax.php Error 500 (internal server error)”

    and…
    /wp-admin/load-scripts.php?c=0&load%5B%5D=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,utils,plupload,postbox&ver=4.4.2

    Looking forward to a fix on this soon. Thanks!

    March 28, 2016 at 3:40 pm #1094999
    Joe
    Participant

    I turned on debugging and saw this error:

    Call to undefined function edd_get_download() in /home/site/public_html/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/EDD/Main.php on line 684

    Once I installed Easy Digital Downloads I saw this error:

    Class ‘WPSC_Product’ not found in /home/site/public_html/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WPEC/Main.php on line 623

    I can’t seem to find where that class is defined.

    March 28, 2016 at 3:54 pm #1095007
    Joe
    Participant

    I finally got this sorted. The issue appears to be related to a code snippet some of us have been using to relocate the purchase form.

    Once I commented out the following lines in my theme’s functions.php file it started working again.

    ‘Tribe__Tickets_Plus__Commerce__EDD__Main’,
    ‘Tribe__Tickets_Plus__Commerce__Shopp__Main’,
    ‘Tribe__Tickets_Plus__Commerce__WPEC__Main’

    I found the solution here:

    Editing Ticket

    March 28, 2016 at 6:26 pm #1095115
    Sean
    Participant

    Brilliant!
    That fixed it for me.
    Thanks Joe.

    March 29, 2016 at 7:39 am #1095365
    Brian
    Member

    Hi Joe,

    Thanks for finding that fix.

    I have gone ahead and changed our snippet to only have WooCommerce Active by default to help prevent this in the future.

    https://theeventscalendar.com/knowledgebase/moving-the-ticket-form/

    If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

    Thanks!

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