Can\'t download … Just bought a copy of Pro

[robert krieble]

Greetings,

I’m trying to download the Pro version and this message pops up —
503 ( Expired License Key ): Sorry, your access to this file has expired. Please contact The Events Calendar Support for assistance.

Any help you all can give would be great.

Thanks

[Geoff B.]

Good evening Robert and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the message you are getting.
I would love to help you with this topic.

Are you getting this while clicking on the link contained in the email confirmation ?

If so, would you mind trying to download directly from your account on our website ?
https://theeventscalendar.com/my-account/downloads/

Let me know how that goes.

Best regards,
Geoff B.

[robert krieble]

Thanks for getting back to me.

I tried, but it says, “looks like you don’t have any downloads. ….”

Thanks again.

Sent from Robb’s iPhone. Thank you. Have great day!

[Geoff B.]

Good evening Robert,

Thank you for trying it out.
It appears somehow the dates tied to your license were backdated.

I just fixed that and I believe you should now be able to see your license and download the plugin.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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