Can't access event post type after update

[Jeremy]

Hi,

We cannot see the event list and the add post page any more.

I tried downgrading, updating again and de-activate and re-activate event calendar and pro version.

[Support Droid]

Hi! Thanks for reaching out. We’re experiencing a high volume of support requests right now, but please do bear with us and we’ll review your question as quickly as possible.

[Andras]

Hey Jeremy, how are you!

We just met at WordCamp Lausanne. 🙂

Not quite sure what could be causing this.

So, if I understand correctly, if you deactivate and use an earlier version, the same thing happens.

Looking at the error message:

• What is the user level you are trying to use? (I guess you tried logging out and in.)
• Did you make any changes to user permissions?

Normally if the user can create / edit a post, they should also be able to create / edit an event as well.

Can you try what happens if you deactivate all plugins and activate only The Events Calendar?

Cheers,
Andras

[Jeremy]

Hi Andras,

Nice to read you here 🙂

The weird thing is that I am logged in as an administrator (I also tried
logging out an in again).
No, no changes to the permissions was made.

Yes, already tried deactivating all plugins and let only the event
calendar, with no changes.

[Andras]

That is weird. I haven’t seen this issue before.

After some searching I found similar reports when users did some changes in security with Defender. I see you do not have that, but you have iThemes Security Pro. Did you make some changes through that plugin maybe, after which this appeared? You could try disabling all the options there (basically as if the plugin wasn’t there) and check if that helps. I know that simply disabling iThemes Security will not help, as some of the settings will still be active, e.g. changes made to the .htaccess file.

The .htaccess file can be another source. Try setting that back to the default state (I think renaming the current one should be enough, it will be recreated automatically.) and check if that helps.

Of course, creating a backup before is recommended.

To make sure there is no change in the permissions, you can use a plugin like WPFront User Role Editor to check if Admin still has the privileges to create and change tribe_events.

Until you try these I will look around for some other possible causes and solutions.

Cheers,
Andras

[Andras]

In the article about the Defender plugin the first thing recommended was:

Most possible this would be “Prevent PHP execution”.

I know there is an option for that in iThemes Sec. Check.

A.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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