Cannot use the events calendar PRO after buying it

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Home › Forums › Calendar Products › Events Calendar PRO › Cannot use the events calendar PRO after buying it

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  • November 7, 2017 at 8:14 am #1376951
    kmilkus
    Participant

    I paid for the events Calendar Plugin,

    downloaded core and PRO versions, installed them manually, entered the license key in settings, but it writes to me:

    There is a new version of Event Aggregator available but your license key is invalid. You may need to download and manually install the new version. You can check the status of your licenses and download plugins by logging in to your account on theeventscalendar.com. View what\’s new with version 1.0.

    What should I do?

    Regards,
    Kirill

    November 7, 2017 at 10:26 am #1377168
    Geoff B.
    Member

    Good afternoon Kirill and welcome to the Events Calendar Support forum

    Thank you for reaching out to us.
    I would love to help you with this topic.

    It sounds like you have entered the license key for Pro in the spot reserved for Event Aggregator (one of our services).

    Here is how to fix this:

    1. Completely remove all license keys from the Events -> Settings -> Licenses
    2. Make sure that both the Events Calendar and the Events Calendar Pro are activated
    3. Go back to Events -> Settings -> Licenses look for the Events Calendar Pro’s license key placeholder and enter the key there

    If that does not work for some reason.

    Could you please send me a copy of the latest version of your WordPress theme and child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

    Please ensure you are using the latest files as found on your actual website.
    This way I will get access to any updates or customizations you might have made.

    Let me know how that goes.

    Best regards,
    Geoff B.

    November 29, 2017 at 8:35 am #1394877
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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