Cannot reset my password

[Ethan Williams]

I am a paying customer and whenever I try to reset my password using the email link sent to me, the submit button on the password change form does nothing.

[Geoff B.]

Good afternoon Ethan,

Thank you for reaching out to us.

We are sorry to hear about the struggles you are facing while attempting to reset your password.
I would love to help you with this topic.

What is going on is that there is a slight glitch in place with our password strength validation.

If a “weak” password was entered in, the form gives no feedback at all – it just silently fails and look like it is “stuck”.

This will be fixed shortly. But in the meantime, I would recommend using a strong password generator: https://strongpasswordgenerator.com/

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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