Cannot renew subscription

  • Post date

Home › Forums › Welcome! › Pre-Sales Questions › Cannot renew subscription

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • June 23, 2018 at 5:06 pm #1560138
    Joseph Rolley
    Participant

    Hi,

    My account says:
    Order #1334311 was placed on August 11, 2017 and is currently Completed.

    When I attempt to update my payment I see this message:

    My Subscriptions
    You have no active subscriptions. Find your first subscription in the store.

    June 23, 2018 at 5:16 pm #1560142
    Joseph Rolley
    Participant

    My subscription is current, however I am unable to make a payment to renew my subscription.

    My Order #1334311 was placed on August 11, 2017.

    Why does my account say: You have no active subscriptions.

    June 25, 2018 at 10:57 am #1560897
    Jaime Marchwinski
    Keymaster

    Hi Joseph,

    Thanks so much for reaching out!

    Can you email [email protected] with this issue?

     

    Thanks,

    Jaime

    July 17, 2018 at 9:35 am #1577290
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘Cannot renew subscription’ is closed to new replies.