Cannot install this plug in

[James Kendall]

Hello,

I have just paid for Events Tickets Plus to upgrade it from WooTickets. I have downloaded it to my Mac but I cannot find the zip file as mentioned in the read me doc so that I can install it. See below:

“When the popup appears select the event-tickets-plus.x.x.zip file from your desktop. (The ‘x.x’ will change depending on the current version number).”

Where is the zip fie so that I can install this plug in?

Thanks.

[James Kendall]

Also – some basic questions, but these are not answered anywhere I can see:

1. Do I need to deactivate WooTickets before or after installing Event Tickets Plus?
2. I have several events currently running with tickets being sold – will changing over to Events Tickets Plus affect these?

Thanks again.

[Geoff B.]

Good morning Lea and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the challenges you have been facing in the process of upgrading to Event Tickets Plus. I would love to help you with this topic.

I believe you will find most of your answers here: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

I have several events currently running with tickets being sold – will changing over to Events Tickets Plus affect these?

Before going through this, there are 2 things I would highly recommend:

1. Make a complete Database backup
2. To move to Event Tickets Plus, you might want to have a “Maintenance page” plugin active to ensure customers don’t get “caught” in the upgrade process.

But normally, your current tickets should migrate perfectly.

Let me know how that goes.

Best regards,
Geoff B.

[James Kendall]

Hello Geoff,
Thanks for the link, it’s got part way to helping, however it still does not tell me which file within the Event Tickets Plus folder I need to install on the backend of my website in order to upload the plug in.
The read me files says I should be installing a zip file but all I see are php files.

Could you advise please?

James

[Geoff B.]

Good evening James,

Thank you for writing back.

You have 2 options:

1. You simply add the downloaded .zip file as is within WordPress’ built-in “Add plugin” interface (look for the button at the top)
2. You can copy the whole unzipped folder via your FTP client

Both methods are well explained here: https://theeventscalendar.com/knowledgebase/downloading-and-installing-the-plugin/

Let me know if that helps.

Have a great day!

Geoff B.

[James Kendall]

Thanks for that advice. I can see that the problem lay with my Mac which automatically unzipped the folder. SO I had to right-click on the folder to compress it again, turning it back to a zip file. Now the installation has worked fine.

[Geoff B.]

Good afternoon James,

I am super stocked that you were able to fix this and get the plugin installed.

Kudos on that!

You are welcome back on our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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