Cannot install Events Calendar

[Anja]

I’ve got a problem with Events Calendar and had to install the Plugin a second time. Now I have a problem – it’s not working. The destination folder already exists, and I cannot install Events Calendar, so I cannot use the Pro-Version. Can you help me?

Greetings from Vienna,
Anja

[George]

Hey Anja,

I’m really sorry to hear about these issues!

Do you have FTP access to your site?

I am not sure what happened here, but it sounds like the best route forward would be to do the following things:

1. Log into your server via FTP
2. DELETE any /the-events-calendar folder in /wp-content/plugins — this will not delete any actual events content you’ve made yet.
3. DELETE any /events-calendar-pro folders in /wp-content/plugins — this will not delete any actual events content you’ve made yet.
4. Once both things are deleted, download a fresh copy of The Events Calendar directly from wordpress.org/plugins/the-events-calendar
5. Install that freshly-downloaded version on your site
6. Activate the newly-installed version The Events Calendar

☝️ How do things go when you do this? Stop after activating the newly-installed version of The Events Calendar and let us know how things go. We can proceed with installing Events Calendar Pro from there only if things go well!

Thanks,
George

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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