Cannot activate nut field for number of tickets on event page. URGENT!

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Home › Forums › Ticket Products › Event Tickets Plus › Cannot activate nut field for number of tickets on event page. URGENT!

  • This topic has 4 replies, 2 voices, and was last updated 9 years ago by Andreas.
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  • April 7, 2017 at 12:15 pm #1266741
    Andreas
    Participant

    It is not possible to active the input field on my event pages. It goes for all my event pages. it is as if the active area of the input field has been moved 25 px downwards. Please help ASAP, as i am in peak of traffic on my website.

    http://www.thy-whisky.dk/webshop/event/rundvisning-og-whiskysmagning-2/

    April 7, 2017 at 12:47 pm #1266756
    Andreas
    Participant

    It apears to be the <span> .tribe-tickets-remaing block, that blocks the input field. When i change to simple layouts the issue disappears. However, i need the advanced formatting. please advise. You should make the .tribe-ticket-remaining in the background

    April 7, 2017 at 9:45 pm #1266941
    Geoff B.
    Member

    Good evening Andreas and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the issues you have been dealing with. Yikes!
    I would love to help you with this topic.

    I am glad you found a workaround for now. But that also means that I cannot reproduce the issue on my end.

    Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

    Please ensure you are using the latest files as found on your actual website.
    This way I will get access to any updates or customizations you might have made.

    Additionally, when you say simple layout, could you confirm to which setting in Events -> Settings -> Display (skeleton, full, tribe).

    Finally, I would strongly encourage you to upgrade your PHP version to at least 5.4.x +
    In fact WordPress recommends 5.6+

    This ensures that all of your site runs smoothly.

    Have a good weekend,

    Geoff B.

    April 29, 2017 at 9:35 am #1276338
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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