Cancelling an event using Events Calendar Pro and Event Tickets Plus

[Nick]

In some circumstances we have to cancel an event. In this instance we want to have the ability to bulk refund all those who purchased tickets for the event. Some customers will have purchased tickets for multiple events so we don’t want to refund their whole payment.
With the above in mind is it possible to:
a) Automatic ally identify (or filter) customers who have purchased tickets for a specific event
b) transfer all the tickets to another event? and/or
c) refund the tickets in one go either via Stripe/Sage
d) export all the emails of the customers so they can be bulk mailed using mailchimp so they can be informed of any changes etc

[Nico]

Howdy Nick,

Welcome to our support forums and thanks for reaching out to us. I’ll try to help figuring out your questions.

a) Automatic ally identify (or filter) customers who have purchased tickets for a specific event

You can access the Attendees and Order reports to check on this – https://cloudup.com/cIidQwzhrkV.

b) transfer all the tickets to another event? and/or

I don’t think this is possible right now. Maybe you give those users a coupon for a free ticket so they can book another event?

c) refund the tickets in one go either via Stripe/Sage

Refunds are issue by the E-Commerce platform you are using to generate the tickets. So the process might be different in the different platforms. If you are using WooCommerce, you can check out this article: WooCommerce Refunds, I’m aware it’s possible to issue ‘partial refunds’ in Woo.
Basically you’ll need to check this in the docs of the e-commerce platform you use.

d) export all the emails of the customers so they can be bulk mailed using mailchimp so they can be informed of any changes etc

You can do so with the ‘Export’ button in the Attendees report page. See my answer to question ‘a’.

Please let me know if there’s anything else I can help you with,
Have a great weekend,
Nico

[Support Droid]

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[Author]

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