Canceling tickets an stock count.

[splitfiretj]

I have an event with tickets for say 4 time slots and 4 tickets per slot. Say some buys a ticket and wants to change time slots. I go into their order, mark as canceled and tell woocommerce to increase stock count the that item(as far I can tell woocommerce will not adjust stock quantity when you change the order status, which is fine I don’t mind the extra step) but when I look at the event tickets it now say Sold 1 of 5 as opposed to what it should say which is back to Sold 0 of 4. I’ve marked the order as complete, refunded, cancelled, moved to trash and permanently deleted yet wc tickets will not change this. Is there any way to delete the ticket sold transaction? I don’t mind if wc keeps the transaction but it does create problems when the stock and sold count are now affected because of it.

[Kelly]

Hi, splitfiretj. I can definitely see why this would be an issue.

Unfortunately, this is something that really comes under the WooCommerce umbrella, rather than the ticketing add-on. So, we’re not really the experts on the way WooCommerce deals with inventory.

Your best bet would be to get in touch with the Woo Ninjas directly. If they have any specific questions for us about our software, we’re more than happy to give you the info they need.

Sorry I couldn’t be of more help.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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