Canceling Events Tickets

[urbanexcursions]

If a client signs up for an event and then decides to cancel, how do I remove them from the attendee list and “credit” their account? (My system offers about 4 outings/events per week, clients purchase a package of 4 and then are issued credits to use when they want to select and outing/event)

[Barry]

Hi!

I’m going to move this out of pre-sales and over to the WooCommerce Tickets forum – but the thread URL should stay the same and you should still receive updates (if you subscribed to them when you opened the thread) 🙂

Basically though there are two different processes to run through.

1. WooCommerce itself (plus whichever payment gateways you are using) handles cancellations and refunds, so the order editor should be your first stop
2. From there, if you wish to completely remove the corresponding entries from the attendee list simply select the relevant items and used the Delete bulk action (in the attendee list view)
3. To actually “credit” their accounts I think you’re going to need something beyond just what WooCommerce and WooCommerce Tickets allow – there may be a suitable existing addon but we’d need to leave it to you to research that

Does that help?

[Jack]

Is the “Delete bulk action (in the attendee list view)” in the newest version of Tickets? I don’t see it in the version I am currently running … 3.5? I only have Check In and Check Out bulk action options.

Thanks!

[Barry]

Hi! I’m sorry we missed your post – but as it’s been a while so I’m going to go ahead and close this thread. If we can help with anything else, though, please don’t hesitate to create new threads as needed. Thanks!

[Author]

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