Cancel booking?

[Christopher]

Hi. If i use a plugin linke this one:

WC Cancel Order

Will the reservation be deleted as well as the order?
My client wants customers to be able to cancel by there self.
Do you have any experience with other methods of allowing customers to cancel tickets that you can tell me about?

[Geoff]

Hi Christopher,

Good question! I have not personally worked with the WC Cancel Order plugin. However, if it works with WooCommerce product types right out of the box, then I would imagine Tickets would work as well, since they are simply registered as WooCommerce products rather than a special product type. In other words, Tickets should behave just the same as any other Product in the WooCommerce catalog.

I’d definitely give that a look and try testing it yourself with WooCommerce in development mode so you can test purchases without them being accounted in your reports.

The one caveat I’ll throw out there is that tickets are emailed out once a transaction is completed. That means the customer will technically still have a ticket despite the order being cancelled. Just means you would need to be extra careful about checking the Ticket ID at the door.

Sorry I don’t have a concrete answer for you, but does this at least help shed some light on things? Please let me know. 🙂

Cheers!
Geoff

[Christopher]

So does that mean the list of people with tickets for an event in the dashboard will be altered when a cancellation is put through? do cancelation emails get sent? Is the cancel event logged for the admin?

So if i manually canceled a ticket as an admin would your plugin honor the following process? or would i have to manually do some of the steps myself?:

process:
customer logs in and hits the cancel button -> admin gets email -> admin approves. (using extra plugin or skip this if admin is manually doing it.)

refund goes through -> cancel confirm email goes to customer -> stock of tickets gets increased back to what it was before the ticket was bought

list of tickets holders names gets updated. -> name of canceled customer who has canceled gets added to the “canceled tickets” column.

New customers rock up and take old customers place by purchasing a new ticket for the event -> event counter gets updated to reflect the new amount of valid tickets.

Thanks.

• This reply was modified 10 years, 7 months ago by Christopher.
• This reply was modified 10 years, 7 months ago by Christopher.

[Christopher]

I accidently click correct answer lol… hopefully i get a reply or will create new ticket. 😀

• This reply was modified 10 years, 7 months ago by Christopher.

[Geoff]

Hey Christopher, thanks for following up!

Once a ticket is created and added to a user’s cart, the rest of the process is entirely handled by WooCommerce. That means that any cancelation processes provided by WC Cancel Order plugin would be interacting with WooCommerce rather than WooCommerce Tickets. If either WC Cancel Order or WooCommerce automatically send an email notice, then the same should be true of tickets as well.

It’s very possible that a manual process may still be the best one, but testing would be the surest way to find out. We haven’t built WooCommerce Tickets with that specific functionality or to integrate specifically with WC Cancel Order, but it could very well be that they work together simply because of the way each interacts with WooCommerce.

But, to answer your question more directly: the ticket quantity will indeed go back up if an order has been canceled and that quantity will be available for other customers to purchase. 🙂

Thanks!
Geoff

[Geoff]

Hey Christopher,

I see that my last reply was marked as the correct answer this time. I’m going to assume this time was intentional (lol!) and close this thread. Feel free to hit us up in a new thread if you still have any questions and we’d be happy to help. 🙂

Cheers!
Geoff

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