Can not access settings on a ticket

[Daniel Williams]

After creating a ticket and saving it, the Settings button appears but nothing happens after I click it. It spends for a few seconds but the settings options do not appear.

[Cliff]

Hi. Please check if you can spot any console errors at your site while you are performing this action. (If needed, you may reference our KB article Using Google Chrome Developer Tools.)

Please let me know what you find out.

[Daniel Williams]

This reply is private.

[Daniel Williams]

I am still waiting on a reply.

[Cliff]

Sorry for the delayed response. I’m unsure why we didn’t get back to you sooner. My apologies.

The admin-ajax.php throwing a 500 error means there’s likely some other issues going on at your site that’s causing this console error.

Please enable WP_DEBUG and WP_DEBUG_LOG (which will create a file on your server at /wp-content/debug.log if there are any WP_DEBUG messages) and share any debug messages you see while trying to replicate this issue and doing other things on your site relevant to this ticket (such as visiting your site’s home page, events page, single-event pages, and anything else you can think to do).

Please let me know what you find out.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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