Hey Carol and thanks for getting in touch!
We’d be happy to help — but I do want to note that our pre-sales forum is used to answer questions about purchasing our premium plugins.
If you’re looking for technical support, it would be awesome if you could post your question to our WordPress.org support forum. And, when you do, will you please provide a link to you site so we can see the issue you’re describing?
Or, if you already have an active license for one of premium plugins, will you please log into your account and post your topic to our premium support forum instead?
Thanks so much!
Geoff