Calendar Pro not working, calendar spins and spins

[Donald Grothoff]

I have pro loaded and active. I have put in some reoccurring events and they get posted but when I go to the site familyocd.com > calendar (under Speaker/Events) and I move from whatever month it is in to the next it spins and spins eternally. Sent a screen shot. If I deactivate it, the reoccurring events are there and it does not spin in between months.

I have wasted a lot of time on this and not happy at all. If this doesn’t get resolved soon I am asking for my money back.

I have the pro still active for you to see but this is play havoc with my site. Please help
Don

[Geoff B.]

Good evening Donald and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the navigation not working properly on your site. Yikes!
I would love to help you with this topic.

Based on what I am seeing in the Google Chrome Developer tools console, it seems that there are some Javascript / JQuery errors / conflicts at play which are preventing proper navigation.

Seems your installation is pretty clean, the most likely culprit is your WordPress theme that might require some tweaking / update to play nicely with some other plugins (including ours).

Can you try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if the problem goes away ? (this can be done with the help a maintenance page plugin)

While you are at it, can you try temporarily deactivating the other plugins (not the Events Calendar one-by-one to see if that changes anything).

That should enable us to find the culprit.

If the theme is causing the conflict, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!

Geoff B.

[Donald Grothoff]

I found the conflict, it is with my Ninja Forms plugin. I shut off the
ninja forms and the form worked.

tough part is that I use the ninja forms all over.

Let me know what we can do

Don

—

Donald Grothoff
Kids Confidence Coach FocusedHealthyKids.com [1]
FamilyOCD.com [2]
Office: 704-557-0045
Cell: 704-562-1630
[email protected]

_BUILDING CONFIDENCE IN KIDS, INSPIRING HOPE FOR PARENTS!_
_ _
_What would the child you once were think of the adult that you have
become? – Zig Ziglar_
_ _

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individual or entity to which it is addressed, and may contain
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[Donald Grothoff]

I shut off the calendar pro for now because the ninja is more important.
Let me know what I can do.

Don

Added

—

Donald Grothoff
Kids Confidence Coach FocusedHealthyKids.com [1]
FamilyOCD.com [2]
Office: 704-557-0045
Cell: 704-562-1630
[email protected]

_BUILDING CONFIDENCE IN KIDS, INSPIRING HOPE FOR PARENTS!_
_ _
_What would the child you once were think of the adult that you have
become? – Zig Ziglar_
_ _

——————————————————–

The information contained in this message and any attachments is
intended only for the use of the

individual or entity to which it is addressed, and may contain
information that is PRIVILEGED,

CONFIDENTIAL, and exempt from disclosure under applicable law. If you
have received this message in error, you are prohibited from copying,
distributing, or using the information. Please contact the sender
immediately by return e-mail and delete the original message from your
system.

[Geoff B.]

Good evening Donald,

Kudos for finding the culprit.

The first thing I would recommend is updating Ninja Forms to the latest version as well and seeing if that fixes the issue.

If not, as suggested before, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Could you also share a screenshot of your Ninja Forms settings ?

Have a good weekend,

Geoff B.

[Donald Grothoff]

Just shared a file on Google drive with you using the support email. Please let me know that you received that.
Thank you

[Geoff B.]

Good afternoon again Donald,

Alas, I was unable to find trace of that email.

The good news is that you can now go around that issue based on my reply to your other ticket.

Have a great day!

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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