Calendar Not Showing Up

[Andrew]

I installed the plugin yesterday and everything worked fine. Today, the calendar won’t show up. The individual pages show up fine but not the calendar. I checked to make sure the slug was still set the same, and checked the display settings but nothing will show up. What happened??

raceguide.org

• This topic was modified 9 years, 4 months ago by Andrew.

[Geoff]

Hey Andrew,

Thanks for getting in touch! I’m really sorry about the trouble here but I’m happy to dig in and figure this out with you. 🙂

First off, I notice that you are using the Avada theme. That’s awesome and I love that theme. One thing to note about it, however, is that it comes bundled with customized versions of The Events Calendar plugin templates. That means that the customized templates included in the theme are overriding the ones provided by the plugin and, when there are updates to the plugin, the custom theme templates may not be fully compatible with the latest version of the plugin.

I’ve seen this happen quite a few times with Avada when there are updates to The Events Calendar. My advice would be to downgrade to the last stable version of our plugins that were working with the theme, then open a support ticket with Theme Fusion (the authors of Avada) to report the incompatibility of the custom templates with the latest versions of our plugins. At the end of the day, it’s something that needs to be corrected at the theme level.

Will you please try reverting back to The Events Calendar 4.3.5 and Events Calendar PRO 4.3.4 in the meantime? You can get both of those past versions by logging into your account here on this site, then navigating to My Account > Downloads.

Cheers!
Geoff

[Andrew]

the issue with this is that it worked fine yesterday, checked it today and
it just reverts back to the homepage

[Geoff]

Hi Andrew and thanks for following up!

The new version (4.4) just released yesterday, so so that’s why I’m suggesting trying to revert to 4.3.5. My hunch is that the custom Avada templates are incompatible with the latest plugin version, so let’s try that as a first course of action and try alternate routes if that does not do the trick.

Let me know when you’ve reverted to The Events Calendar 4.3.5 and Events Calendar PRO 4.3.4, then paste your updated system information for me (from the Events > Help screen) and we can go from there. 🙂

Thanks!
Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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