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Hello, I cannot see the calendar on the auto-generated events page on my site. It pulls up the events filter but also the portfolio gallery. It is definitely a theme conflict but I don’t know how to fix it. Can you help?
Also, this may be a related issue but the shortcodes don’t work either. See this page: http://b72.3eb.myftpupload.com/frontpage/frontpage-events/ [tribe_events_list]
I have already reached out to the theme developer and they say they do not support 3rd party plugins. I hope you can help.
Thank you.Hey Gretel,
I’m sorry to hear that about your theme developer! I checked out this page and indeed see that your theme is preventing the calendar from displaying: http://b72.3eb.myftpupload.com/events/
I hate to sound like your theme developer, but we unfortunately do not support themes here. The problem is stemming from the theme, so hopefully the theme developer can provide some more insight on this matter as the problem isn’t the third-party software itself (our plugin), but rather the theme itself. I’m really sorry that your support experience hasn’t been satisfactory so far!
Regardless of all of that, for the time being, I have a few suggestions we can try that might improve things:
First, do you happen to have a “page” in your admin called Events? Whose URL slug is /events/? If so, delete this page and then go to the Trash for pages and “Permanently Delete” it there.
Next, try heading to Events > Settings > Display in your admin – once there, find the “Event template” option and try changing it from “Default events template” to the other options. Try out each option here, save the changes, and then check out your /events/ page again – see if any templates behave better with your theme than the current one.
Let us know what you find!
And by the way, it seems like you purchased your Events Calendar Pro license just a few days ago – I want you to know that if these pieces of software end up being just insurmountably useless together, then we can happily refund Events Calendar Pro in full immediately 🙂
Thank you,
GeorgeHi George, well that helped because i Had not selected the events template. I had only the default template. There are some margins that need to be fixed but I think I can figure that out. The calendar is showing now. http://b72.3eb.myftpupload.com/events/ Thank you.
Now what about the shortcode? Any tips?
http://b72.3eb.myftpupload.com/frontpage/frontpage-events/ [tribe_events_list]
I’m glad progress has been made, thank you for the update!
As for the shortcode issue, I checked out the link you provided and it seems that the shortcode itself is entered in a place called “Hero Description” or somethin – it’s HTML with the class “hero__description”.
So it seems that this field itself is not applying WordPress’ do_shortcode() function to the content it is filtering, so I’d recommend contacting the theme developer for help with adding that functionality there so that shortcodes will be processed in that field.
Cheers!
GeorgeThanks George, I moved the shortcode to the main wysiwig area and still not working but can you take a quick look and give me a little feedback like before so I can pass it to the theme developer? This is the link again: http://b72.3eb.myftpupload.com/frontpage/frontpage-events/
I would greatly appreciate it. Thank you.
George, I spoke to the theme developer and they showed me that shortcodes do work in this area. I inserted a shortcode for a mailchimp form and it works. http://b72.3eb.myftpupload.com/shortcode-test-2
Maybe something is wrong in my events calendar settings? I have checked but can’t seem to find the issue.
Never mind, I went with another theme and now all my problems are over. : ) The events are working super now. Thanks for your help and advice.
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