Calendar not loading for some users

[Michael McFann]

I have a link that displays our calendar limited to those events for a single category.
The calendar works fine for some folks but will not load after they try to advance to the next month. It just displays a spinning cursor. There does not seem to be any common items to which computers/browsers it works/doesn’t work on.

Any ideas?

Michael

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.

We are sorry to hear about this issue plaguing some of your users. Yikes!
I would love to help you with this topic.

Based on your system information and a quick visit of your site, I believe the issue is caused by the way https is set up on your site.

Based on what I am seeing some of the resources are loaded via http, while others are loaded via https, hence creating mixed content issues.

The easiest resolution would be to head over to Settings in wp-admin and ensure that both URLs found there are set to https.

Let me know if that helps.

Have a great day!

Geoff B.

 

[Michael McFann]

We fixed the https setup but no luck. We still get this to work on some machines but not on others.

I noticed that when I click on the “next” link the url is https://testbayeast.org/calendar/category/leadership/2017-01/?tribe_events_cat=leadership&undefined=%09%09%09%09%09%09%09%09Month%09%09%09%09%09%09%09&tribe-bar-date=2017-01
Interestingly, on the machines where the “next” link does not work, if they use the url https://testbayeast.org/calendar/category/leadership/2017-01 they see the page!

Machines that the “next” link works on:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.98 Safari/537.36
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:48.0) Gecko/20100101 Firefox/48.0
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_1) AppleWebKit/602.2.14 (KHTML, like Gecko) Version/10.0.1 Safari/602.2.14
Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.99 Safari/537.36

Machines that the “next” link does not work on:
Mozilla/5.0 (Windows NT 6.1; Trident/7.0; MDDRJS; rv:11.0) like Gecko
Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.99 Safari/537.36
Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.75 Safari/537.36
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

[Geoff B.]

This reply is private.

[Michael McFann]

Our website was caught up in the Bluehost outage on Friday. We are back now.
I have asked our web developer about what theme we are using. And I have passed on your comments.

Thanks – Michael

[Geoff B.]

Good evening Michael,

Thank you for writing back.

You might also consider upgrading to the latest version of our plugins if you get a chance.

Finally, while following up on this (now that your test site is back up), I am noticing a Javascript error in your events page (at least): Cannot read property ‘id’ of undefined.

Perhaps your web developer can take a look at that too.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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