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On the month view of the Calendar, the event is displayed, the pop-up shows the details, but when I click on the event, there is a blank.
Hi, Donald. Thanks for getting in touch.
What behavior do you see when you switch to Twenty Twelve (or 2011)? This seems like it could be a conflict with your theme or another installed plugin.
Thanks Kelly, I thought you had that information from the checkboxes. Yes, I de-activated everything and switched to twenty-thirteen. Same results.
site is: http://www.sanantonioteaparty.us
Today is our peak day of the week. I would rather not switch themes today, but tomorrow is good, early in CST morning.
Your help is appreciated.I would really appreciate the opportunity, Donald. What time were you thinking? I’m PDT, so I could do early, but not too early. 🙂
Kelly, I started over this morning. I inactivated all plugins, switched to Twenty-Twelve theme (I believe in my earlier test I used Twenty-Thirteen) , reactivated Event Calendar and Pro (only) and verified the Event Calendar works properly in the WP Theme.
I returned to our custome theme and reactivate core necessary plugins and now the calendar works somewhat. In the month view, they show and the ‘tip’ text shows, however I cannot click then go to the individual event. It stays in the month view.
http://www.sanantonioteaparty.us
thanks,
dkInterestingly when I select the individual event from the sidebar widget the info displays properly.
Hi, Donald. Thanks very much for taking the time to test this.
Since you’ve been able to verify that the Events Calendar works properly under Twenty Twelve, I’m thinking that your custom theme may have something to do with it.
Have you had a chance to reach out to your theme developers? If so, what did they have to offer?
Our custom theme was made 6 years ago by a developer in Italy, now unavailable. We are not ready to re-do the whole appearance of our site, so that is a dead-end.
The previous version worked fine. Where do I find instructions on how to roll back to the most recent version?Hi, Donald. We’d like to try to get you up and running with 3.0. If you could keep 3.0 on your test/staging site, we would be eager to have one of our developers take a look. Unfortunately, it probably wouldn’t be until next week.
For reverting to 2.x on your production site, please see our FAQ about downgrading: https://theeventscalendar.com/faqs/help-i-upgraded-but-its-causing-me-problems-how-can-i-downgrade-to-a-pre-3-0-version/
Thanks!
Will do. So far I have been doing the testing on our production site. I can set up a testing site over the weekend; today I am on a deadline for a newsletter publishing.
The linked article refers to free version, we us Pro. If you send me the link for Pro, I will revert our production site and I will set up a bare bones test site for 3.0 and be ready to work with a developer next week.
Thanks Kelly!Hi, Donald. That sounds great.
Please send an email to pro /a/ tri.be and we’ll send you what you need for the PRO downgrade. I’ll keep this thread open for now so that we can continue here when you’ve got the test bed in place.
Have a great weekend!
I am trying to downgrade, following the instructions to go down from 3.03 to 3.02. The installation fails, giving me the following message:Unpacking the package…
Installing the plugin…
Destination folder already exists. /home2/satp9837/public_html/wp-content/plugins/the-events-calendar/
Plugin install failed.
Return to Plugins pageSo I re-installed the current version and now our sidebar events list doesn’t work at all. Tension and frustration is building.
Hi, Donald. I’m sorry that this is so challenging.
Would you mind trying this snippet to fix the issue on your month calendar: https://tri.be/stop-tooltip-from-obscuring-event-title/
Hopefully, that’ll help get things back in operation.
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