Calendar not appearing when using Organic Shop theme

[Alice Oglesby]

I’m currently running a child theme of Organic Shop Version: 2.6.10, and the calendar will not appear at all (instead I get an archive page). You can see it here. The calendar shows up fine when switching to Twenty Fifteen, so it’s clearly a theme conflict, but I’d really like to keep this theme if possible. Please advise.
Thank you!

[George]

Hey Alice,

Thanks for reporting this. If the issue only arises when the Organic theme is active, then that theme itself is the source of the problem. We do not make that theme, so for assistance in trying to figure out the problem within that theme’s code I would recommend contacting the Organic theme support team primarily.

They should be able to help!

In the meantime, if you can email a .zip of your theme to support at theeventscalendar dot com with a link back to this forum thread for reference, then we may be able to take a look and try to spot any obvious problems within the theme code that could be causing the issue.

I cannot guarantee finding the problem, of course, but just wanted to note that I’m happy to at least give it a try.

Reach out to the Organic theme support team, send us a copy of the theme over email as described above (please a link back to this forum thread for reference!), and hopefully we can make some progress here.

Cheers!
George

[Alice Oglesby]

Sent, and thank you.

[Alice Oglesby]

So, the theme developer had a look, and suggested we remove a reference to the post type “event” on the single.php page, but unfortunately that didn’t fix it. So all they came back with was:

That’s the only bit of code in the theme which references “events”.

From what I can see the plugin is displaying it’s content using Organic Shop’s search results template, I don’t know why it’s doing this.

Has the plugin developer got back to you?

Have you had any chance to look at the theme and see where it might be conflicting? I understanding debugging conflicts with other developers’ themes is not going to be your highest priority, but I’m at a loss and would naturally prefer not to have to start over from scratch with a new theme.

[George]

Hey Alice,

Apologies for my delayed response! Thank you for your patience—I had an unexpected emergency outage yesterday and so wasn’t able to respond until today. Sorry for the trouble!

In regards to your theme, I do not see any emails from you, nor any theme with the organic theme attached at all, in fact…nothing is in our support at theeventscalendar dot com inbox.

Furthermore, when it comes to the loading of the “search results” template, our plugins do not specifically load that template for the main events page. And the problem still comes down to something with your theme:

• If things work fine in a default theme, then the “search results” template (which EXISTS in the default theme) is not being pulled.

• But if the search template is suddenly being erroneously pulled in once the Organic theme is active, then this indicates that there is still some issue on the level of the Organic theme’s code that is causing the template loader to load the incorrect file.

If possible, I would recommend that you please try sharing the theme again. If email is not working, then you can upload the zip to http://cloudup.com and share a link to that here. Please be sure to include any child themes if you are using a child theme, too.

I’m sorry for the trouble, Alice, and totally relate to not wanting to have to start over from scratch!

We cannot help with theme issues, but once I have a copy of the theme and any child themes associated with it, I will at least take a high-level link and see if there is anything easily identifiable.

Thank you,
George

[Alice Oglesby]

I have had my associate re-send the theme (and child theme) we are using. Please let me know if you don’t receive the email, and I’ll have her upload it for you.

Thank you so much for your time and patience with this!

[George]

Hi Alice,

I am sorry but unfortunately do not see the email. 🙁 I would recommend uploading the theme to cloudup.com, then sharing the link to that file here. I will take a look.

Thank you for your patience!

Sincerely,
George

[Alice Oglesby]

I just tried resending the theme from a different email. Thanks for your patience.

– Alice

[George]

Hey Alice,

I’m sorry to report it but am still not seeing an email with the Organic theme attached.

I hope in the meantime that you have opened support tickets or threads with the Organic theme team and those conversations are fruitful.

Sorry for the frustrations here! You can try uploading to CloudUp.com and share a link to that in a reply on this thread.

— George

[Alice Oglesby]

George,

Sounds like waiting for that update would make sense. If it doesn’t do the trick, then we’ll move onto a new theme.

– Alice

[George]

Hi Alice,

I am so sorry—that reply I posted was related to Eventbrite issues and for some reason it was posted in to this thread instead of another one erroneously.

Please send over the Organic theme via a CloudUp.com download link, along with any child themes you are using.

Also, can you confirm that you are in dialogue with the Organic Theme support team as well regarding these issues?

— George

[Alice Oglesby]

George,

Yes, I’v been in contact with the theme developers. They had us remove the following from the theme’s single.php file.

elseif ( is_post_type( “event” )) {
load_template(get_template_directory().’/single-events.php’);
}

It didn’t help.

They are not sure why the search results template is being accessed.

My associate is uploading the theme files to you.
– Alice

[Alice Oglesby]

[George]

Hey Alice,

Thanks for this information. I’m still taking a look through your themes, but wanted to note that just yesterday we published a series of maintenance releases.

You can learn about those releases here in detail → https://theeventscalendar.com/release-events-calendar-4-2-5-event-tickets-4-2-5-premium-add-ons/

One of the main reasons I mention this, though, is that there is a tweak to how our plugins pull in the single-events template.

So that might help here.

Update The Events Calendar and any other premium add-ons on your site, and let me know if the issues persist where the search template is pulled in instead of the single-events template.

Let us know what you find!

Thank you,
George

[Alice Oglesby]

Unfortunately no, that didn’t fix it. Would it be easier if I could somehow set up a channel of communication between you and the theme developer? If there’s any way to establish that and it would simplify things for you, I’d be happy to try to make it happen. It’s not that I mind continuing to work through this in pieces here and over with the theme developer, it just seems like it might be more efficient if you could communicate directly. As always, I know it’s not really in your job description to help debug a theme conflict, so I really appreciate your continued efforts on this.

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