Buy ticket not showing

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  • November 8, 2013 at 3:30 pm #75431
    Leah
    Member

    Hi claudiopomo and justin,

    I’m sorry you had to downgrade the plugins back down to 3.1. But I have good news! We just pushed a hotfix for this problem. Please try downloading Eventbrite Tickets 3.2.1 and updating back to The Events Calendar 3.2. That should get everything running smoothly again. Of course, if you do still experience problems, please let us know. Thank you for your patience while we got this hotfix made and tested!

    Best,
    Leah

    November 11, 2013 at 3:04 am #75603
    claudiopomo
    Participant

    This reply is private.

    November 12, 2013 at 4:02 am #75758
    claudiopomo
    Participant

    This reply is private.

    November 12, 2013 at 10:23 am #75803
    Leah
    Member

    Hi claudiopomo,

    I’m sorry the hotfix didn’t work for you. We’d love to get more information so we can hopefully get it working for you. However, if you need to proceed with a refund, we can do that. Please email the receipt from your purchase to pro (at) tri.be and reference this thread.

    Thank you,
    Leah

    November 12, 2013 at 10:23 am #75804
    Leah
    Member

    Justin, is the hotfix working for you?

    November 12, 2013 at 10:31 am #75807
    justin
    Participant

    yes i did thanks

    November 12, 2013 at 4:00 pm #75943
    Kelly
    Participant

    That’s great news. Thanks for letting us know, Justin!

    November 13, 2013 at 5:42 am #76213
    claudiopomo
    Participant

    This reply is private.

    November 13, 2013 at 10:06 am #76282
    Kelly
    Participant

    Hi, claudiopomo. Your refund has been processed. We’re sorry that the new version didn’t work for you. Good luck finding a solution that does. 🙂

    Since this thread has been resolved, I’ll go ahead and close it. Please start a new one if anything else comes up.

    July 7, 2015 at 6:29 am #982002
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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