HiĀ Anastasia,
Thanks so much for reaching out!
Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.
I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.
You can take a look at the wootickets/tickets.php file to start.
Let me know if that helps!
Thanks,
Jaime