Bug with WooCommerce checkout page

[MOUREAU]

Hi team,

I have a bug with WooCommerce and Event tickets plus : I can’t access anymore the checkout page on Chrome 60.031.12.113 via Mac and Pc and on Firefox 55.0.3 via PC only. The cart page is ok, but last week it was always empty.

I have tested with my theme and via Twenty 17, both themes have the issue, so it’s might be a conflict witgh Event ticket Plus.

Could you help me?

thanks

Emilie

[Jennifer]

Hi Emilie,

I’m sorry to hear you’re running into this issue, but I’ll be happy to help you get it figured out.

Thanks for testing with a default theme, that is always a good first step! When you did this, did you also have all other plugins deactivated (so that only the Twenty Seventeen theme, The Events Calendar, Event Tickets, Event Tickets Plus, and WooCommerce were active)? If not, could you please give this a shot and see if you still run into this issue?

Could you also please send me a screenshot or preferably a link to your cart page?

Thanks,

Jennifer

[MOUREAU]

Hi Jennifer,

thanks for your answer. I have tested as you asked, with the theme and the plugins. I still have the checkout problem on Chrome.

The cart page is https://organumcirma.com/boutique/panier/ When you click on the checkout button (“procéder à la commande”) , nothing happened on Chrome (but it’s ok with Firefox).

We recently have migrated from http through https, could the issue be linked with this?

Thanks for your help.

Emilie

[MOUREAU]

Thanks my issue is resolved. It had nothing to do with Tribe Event Ticket.

[Jennifer]

Great! I’m glad to hear you were able to get it figured out.

I’ll go ahead and close out this thread, but please feel free to open a new one if you have any further questions or encounter any other issues!

Thanks,

Jennifer

[Author]

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