Bug created over 90,000 events – can only delete 2 at a time.

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Home › Forums › Welcome! › Pre-Sales Questions › Bug created over 90,000 events – can only delete 2 at a time.

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  • April 4, 2017 at 11:13 am #1264300
    Moira
    Guest

    We created a recurring event in January 2017, that was supposed to occur every Sunday until December 2017. However, there was some sort of glitch or bug that created over 90,000 recurrences. This is causing our entire office’s server to crash and is affecting all of the other websites. Our resident IT informed us the only way to correct the issue is to delete all 90,000 events. He is unable to delete them all at once, and we can only delete 2 events at a time. If we delete 3 or more we get a 504 error message. The same error message comes up when we try to empty the trash. It would take us months to go through and delete all of the events. Is there a way that support can delete all of the events from their end? Please help! Thank you!

    April 5, 2017 at 9:21 pm #1265597
    Nico
    Member

    Hi Moira,

    Thanks for reaching out to us! Unfortunately we are not able to provide support in the pre-sales forum 🙁

    We are happy to assist our premium users with support issues via our premium forums, please log into the account that has been created when the purchase was made (seems to be your case as recurring events is a feature of Events Calendar PRO, a premium plugin). If you have not purchased one of our premium plugins, you can post in our open source forum. We review that forum weekly, mainly for bug reports.

    Regarding the problem you describe seems you can start off by deactivating Events Calendar PRO. THen use a plugin like Bulk Delete to help you out deleting all the events of the series. Once it’s deleted, it’s probably a good idea to make a backup of the current state. After that try to re-create the event series you deleted.

    Hope that helps,
    Best,
    Nico

    April 27, 2017 at 9:35 am #1275309
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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