Bug? Clicking to "edit" ticket from within Event edit page fails

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Home › Forums › Ticket Products › Event Tickets Plus › Bug? Clicking to "edit" ticket from within Event edit page fails

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  • August 15, 2017 at 10:10 am #1335601
    Figoli Quinn
    Participant

    After the last update of Events Calendar last week (we think — it may have been earlier) a client reported she can no longer click to edit and existing Ticket from within an Event edit page. The whole ticket section just grays out and a weird select menu appears partly hidden behind the main WP admin menu. (see screenshots attached). The Tickets are still accessible and editable if you access them directly as Products, but you can’t seem to get there from within the event anymore. Can you check that out? Thanks!

    August 16, 2017 at 7:19 am #1335995
    Patricia
    Member

    Hey Robert,

    Thank you for reaching out to us! I’m very sorry about this issue you are experiencing.

    When I click to edit my tickets running the latest version of Event Tickets Plus (4.5.3) and Woocommerce (3.1.2), everything works as expected (I can’t replicate the issue from here).

    Can you please make sure that both plugins are up-to-date and let me know if the issue persists after that? I believe that there might be a plugin or theme conflict causing this issue you are experiencing: in that cause, it would be helpful to follow this tutorial to determine what is causing the issue.

    I hope this helps! Let me know if you need anything else in the mean time and I’ll be happy to assist!

    Regards,

    Patricia

    August 16, 2017 at 3:12 pm #1336407
    Cliff
    Member

    Robert, this might be related to a bug we fixed just a few minutes ago. Please download the latest version of The Events Calendar and see if it affects anything here for you.

    August 17, 2017 at 7:37 am #1336759
    Figoli Quinn
    Participant

    Yes. Thank you. Looks to be fixed now.

    August 17, 2017 at 8:08 am #1336785
    Patricia
    Member

    Hi Robert,

    Good to know that everything is working as expected after the plugin update!

    Let us know if you need anything else and have a great day 🙂

    Regards,

    Patricia

    September 8, 2017 at 9:35 am #1346672
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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