Broken Event URL Structure

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  • January 8, 2016 at 10:44 am #1052731
    Barton
    Participant

    We noticed on our homepage where there is a preview of upcoming events, that when clicking on the More Information hyperlink, that these links are redirecting back to the homepage. Upon further investigation we noticed the link structure has been compromised with back slashes…. .com/outer\-banks\-entertainment/shag/all/

    We have been unable to root out the source of this issue.

    January 8, 2016 at 10:32 pm #1052932
    Barton
    Participant

    This reply is private.

    January 9, 2016 at 12:40 pm #1053250
    Geoff B.
    Member

    Good afternoon Barton and welcome to the Tribe!

    Thank you for bringing this to our attention.

    We apologize for the inconvenience this is causing.
    The good news is that there is currently a bug ticket open to address that issue specifically.

    Although we cannot commit to a specific bug fix date at this point, please rest assured that we are working as quickly as we can.

    So thank you for your patience and understanding and stay tuned, we will get back to you as soon as possible.

    Is there anything else I can help you with today ?

    Have a great weekend,

    Geoff B.

    January 13, 2016 at 9:00 am #1055359
    Barton
    Participant

    We have resolved this issue by changing the slug back to the default “event”, and “events” and then updated the permalinks. Thought we should let you know.

    Thank you.

    January 19, 2016 at 11:13 pm #1058992
    Geoff B.
    Member

    Good morning Barton,

    Thank you for following up with us and kudos on finding a temporary fix.

    I am sorry I did not reply sooner. This one fell under the radar provided it’s status of “Pending fix”.

    Please know that we will gladly let you know as soon as the fix is released.

    Have a great day!

    Geoff B.

    February 18, 2016 at 8:35 am #1076940
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

    February 18, 2016 at 11:07 am #1077283
    Geoff
    Member

    Hey there!

    Just wanted to jump in here and let you know that we released Events Calendar PRO 4.0.6 last night and it included a fix for this issue. Please check your WordPress updates, or you can also grab the latest copy by logging into this site and heading to My Account > Downloads.

    Thanks for your patience while we worked on this! Please feel free to open a new thread if you continue to experience the same issue or have any other questions that pop up during updating and we’d be happy to help. 🙂

    Cheers!
    Geoff

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