Broke my website?

[Jennifer Wilder]

Hello,

The message below appeared when I went to update Events Calendar plugin just now. Can you help me with this? It’s the only thing that shows up when you go to: http://www.midwestfiberartstrails.org

Warning: require_once(/home/midwestf/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Main.php): failed to open stream: No such file or directory in /home/midwestf/public_html/wp-content/plugins/the-events-calendar/the-events-calendar.php on line 33

Fatal error: require_once(): Failed opening required ‘/home/midwestf/public_html/wp-content/plugins/the-events-calendar/src/Tribe/Main.php’ (include_path=’.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php’) in /home/midwestf/public_html/wp-content/plugins/the-events-calendar/the-events-calendar.php on line 33

Thanks,
Jenny

[Andras]

Hello Jenny,

Ouch! I’m sorry to hear that your site broke during an update. That’s no good. Looks like something went wrong during the update.

I checked your site now and it looks like you have managed to fix it. Nonetheless here are some tips you can do when that happens next:

• log in to your server where your site is hosted and delete the folder of The Events Calendar, which should be wp-content/plugins/the-events-calendar. After deleting make sure your site works and then go to Plugins > Add new, look for The Events Calendar and reinstall it.
• If that still gives you issues then you can delete and roll back to / install an earlier version. You can download these from your account or from the .org repo here.
• Make a full backup of the files and the database, so you can roll back if something like that happens. There are a good number of free and premium backup plugins that can help you with this.
• Test the update first on a test site. If you see it works there, then do it on the live site. (After a backup. 🙂 )

I hope this helps. Please, let me know if there’s still anything I can help you with.

Cheers,
Andras

[Jennifer Wilder]

Thanks, Andras. I contacted my host provider when I contacted Modern Tribe and they said the same thing. I didn’t want to delete the plugin folder as I thought I’d lose over 1000 events I’ve posted, so they rolled it back to the previous day’s backup.

Question: would I have lost all the content if I’d deleted the events plugin folder?

Thanks.
JW

[Andras]

Hi Jenny,

Your events are safe, you wouldn’t have lost them. 🙂

The events and all related data is saved in the database. The files basically just help you manipulate that data.

When you delete the files, whether you do it on your FTP, or on your Dashboard you go to Plugins and Deactivate + Delete it there, your event data will not be touched. They will still be there next time you install / activate the plugin.

Do you have any other questions I can help you with?

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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