Billing/COMMUNITY EVENTS

[Michael Foldes]

COMMUNITY EVENTS I believe you have two accounts for me — somewhere along the line it was duplicated. One expired in February 2017 and the other in July 2017. I just renewed the one that expired in July. Please clarify and “fix” the double billing, as i believe we paid 2x last year for no reason.

[Caroline]

Hi Michael,

Thanks for taking the time to reach out to us here! We’d be more than glad to see if we can sort this out for you. Would you mind taking a moment to send us a quick email so that we can continue our conversation there? Please use the following form to contact us–you may select the option “Help accessing my account” from the drop-down menu to display the full email form.

https://theeventscalendar.com/contact/

Please include in your email to us your order numbers and/or license keys for both of your products (the February 2017 and the July 2017 licenses), as well as any email addresses that you may have used to set up either account.

Thanks so much, and we’ll see you over in email! 🙂

[Michael Foldes]

This reply is private.

[Caroline]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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