Billing Issue

[Janice Palmer]

I have a billing issue. This seems like a weird place to post a billing/account issue but I can’t find anyplace else.

I have been charged twice for my renewals.

I paid for Events Calendar Pro and Community Events renewals manually, 10 days before my expiry date (Aug-08) ($124)
Transaction number: #1149279

My account history shows that you also took a payment on the renewal date, using my credit card on file (Aug-18) ($158).
Transaction number: #1337328

It looks like this also happened last year for the Event Tickets Plus plugin, June 08 2016 and June 18 2016 ($62.00 X 2).
Transaction numbers: #1124107 and #1128931

As you can see by my licenses, I do not have multiple copies of these plugins.

Please refund the $158 and the $62.

Thank you.

[Janice Palmer]

I think we have figured out what happened here.

I renewed the plugins for $62 each ($124) on Aug-08

As you can see there was no license assigned to these plugins at the time of purchase. So on Aug-18 we started getting warnings about the license being expired, so my employee logged in and made the purchase. Instantly the warning was deactivated.

Unfortunately, we have now paid twice.

Thank you,

[Courtney]

Hi Janice

We’d be happy to help sort that out for you.

Please send an email to support [at] theeventscalendar [.] com.

Thanks
Courtney 🙂

[Janice Palmer]

Thank you 🙂

[Courtney]

Absolutely. We aim to respond there within 24-48hr weekdays.

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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