Backend features of Event Tickets Plus?

[Renee]

I am doing a redesign for a client who runs an event-based business and is currently using Eventbrite, but I proposed she switch over to Event Ticket Plus. We already purchased the Event Calendar Pro plugin but she is hesitant to make the leap away from Eventbrite and has a few questions about the functionality of the back-end. Can Event Ticket Plus do the following things?

– search for a registrant
– see a registrant’s history (which other seascape events they’ve attended)
– refund a registration
– transfer a registration
– download registration list
– copy events so that I am not reinventing the wheel every time I post a new event (since it’s generally the same copy, with exception of date and location)
– allow instructors to view and download registrations to their events — and only their events, as well as respond to any event inquiries
– most importantly, as part of the checkout process, I need people to be able to display a waiver — purchasers can’t purchase until they check that they agree to the terms
– automatic email or text reminders to registrants reminding them that their event is coming up.
– ability to email registrants through the system

[Barry]

Hi there Renee,

Thanks for taking the time to check out our range of plugins 🙂

search for a registrant

Yes, on a per-event basis.

For example, if you sell tickets to an event then, when those are purchased, attendee records are generated. Within the admin environment you can visit an attendee screen where it lists all attendees for that event. I want to draw your attention to a few things though:

• There is no global search, so no baked-in means of searching for an attendee across all events
• By default attendees are associated with the purchaser name (that may or may not be important for you/your client) … it’s possible to use Event Tickets Plus to collect additional fields such as individual attendee names however these are not currently searchable out of the box

Those caveats may or may not matter too much, but I wanted to flag them.

see a registrant’s history (which other seascape events they’ve attended)

Indirectly. If you sell tickets via WooCommerce, for example (though we also support Easy Digital Downloads) then you can easily navigate to the associated order from the attendee screen and search the order records from there.

refund a registration

Absolutely, though you may need to perform some manual stock control after doing this, depending on the situation (sometimes a refund means stock is freed up, on other occasions it may be a customer service gesture and the ticket may remain valid).

transfer a registration

Yes! You can move an attendee from one event to another or even within an event from one ticket type (regular seats) to another (VIP seats).

download registration list

Yes! The attendee screen offers a printable list and export facilities.

copy events so that I am not reinventing the wheel every time I post a new event

Sorry — this isn’t supported at this time.

allow instructors to view and download registrations to their events

If you were to grant them access to the admin environment (though this may not be desirable), yes. Otherwise there is no built-in mechanism for this … yet.

as part of the checkout process, I need people to be able to display a waiver

This is generally best implemented as a customization of the checkout experience and that means it’s really a matter of customizing WooCommerce or Easy Digital Downloads … I think you’ll find there may be existing extensions/plugins to help with this specifically but it’s not directly in our wheelhouse.

automatic email or text reminders to registrants reminding them that their event is coming up

Sorry … this is not yet available.

ability to email registrants through the system

Another one that’s possible, but indirectly (you’d probably find it easier to do it via the facilities provided by the ecommerce plugin).

I hope that helps, but let me know if I can clarify anything for you.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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