Available Tickets figure is wrong on front end

[Dave Zeglinski]

Since the update the remaining available ticket count is wrong on the event listing. The number remains at the total capacity for the event. You can see it here, where the available tickets show as 425 (the total tickets for the event) but there are 140 tickets already sold. The tickets are running through WooCommerce.

In the ticket settings on the backend their is a warning icon next to the Available tickets column.

I have a staging site which is identical to the live site and everything is working fine there. The staging site is installed in a subfolder of the live site.

The site is

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/available-tickets-figure-is-wrong-on-front-end/

[Jaime Marchwinski]

Hi Dave,

Thanks so much for reaching out!

Unfortunately this is related to a known issue that we are currently working on.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Victor]

Hi Dave!

Just wanted to share with you that a new maintenance release (for the Week of 3 December 2017) is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-3-december-2017/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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