Autoresponder after ticket sale

[wpdan]

Is there a way to send an autoresponder to people who by a ticket?

[Jeff Serani]

Hi Dan!

Solid question!  Event Tickets Plus automatically sends an email to a customer once an order has been placed which has the order information and tickets.  If you are selling tickets through an eCommerce system, such as WooCommerce, there will also be order emails your customers receive.

Here is our Knowledgebase article list on using Event Tickets Plus.  There is a wealth of info you can run through to get a well rounded feel for features this add-on brings to your site.

Here are some basic examples of the emails that are automatically sent out:

• Event Tickets Plus order info HERE
• WooCommerce Order Email HERE
• WooCommerce Order Complete Email HERE

Does this help answer your question?  Feel free to let us know. We’re here to help!

Cheers!

Jeff

 

[wpdan]

Thanks Jeff – Can I modify these auto-responders and add a link to a pdf file for them? Can I add the people who purchase an event to a constant contact list?

[Jeff Serani]

Hi Dan

You’re very welcome!

This is not entirely on topic, but this helps explain how the Orders and managing attendees works.

Modifying and customizing the emails are out of what we’re able to assist with, but a good starting place could be our Themer’s guide and Functions archive if you’d like to take a look there.

From past experience, I believe there is a way to customize the emails WooCommerce sends out, but I’m not entirely sure where they stand today on this option.  I also believe they sell an extension on automatically adding your customers to an email service such as Constant Contact (they can checkmark a box in the order checkout page).

Have a great weekend!

Jeff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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